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Delivery & Returns

Standard UK Delivery Charges*

Orders over £50 (& under 30kg)    -          Free

 

Orders under £50:

0 – 1kg                                               -           £4.95

1 – 15kg                                             -           £5.95

15 – 30kg                                           -           £6.95

 

Orders 30kg - 125kg                        -           £6.95 per 30kg

 (* Additional charges may apply for deliveries to Central London, Highlands, Islands & NI)

 

Returns & Exchanges

If you are not happy with your purchase you can return any item (excluding safety products) in its original packaging and unused within 14 days of delivery for an exchange or full refund.  Details of our Returns Policy, and how to return an item, are given below.

Need more information about Standard Rates, Next Day, Local Deliveries, Click & Collect and Returns?  Here is the detail:


UK DELIVERY

Animal Snack & Tack offer Free Delivery to Mainland England, Wales and the Lowlands of Scotland on any order over £50 in value and weighing less than 30kg.  We also offer Free UK Delivery (including Isle of Wight, Northern Ireland, Channel Islands and Isle of Man) on any single order over £50 in value and weighing less than 1kg.  (Free Delivery is determined on the shipped weight and the net value of your order, after vouchers and discounts have been taken into account.)

All our deliveries are handled by Royal Mail, Parcelforce or locally by our own vehicles.  All delivery charges are calculated individually for each order at the checkout, and all our couriers require a signature on receipt of each delivery.

If you place your order before 2.00pm Monday to Friday, we will endeavor to dispatch the same day and deliver within two to five working days depending on the shipping method selected, however some orders by 'Standard UK Delivery' may take longer.  (Deliveries to Northern Ireland, Scilly Isles and some Scottish Islands will take a day longer.)  Orders placed over weekends and bank holidays will be processed on the next working day.

We are happy to offer a Next Day Delivery service providing your order is received before 2pm.  Next Day Delivery includes UK Mainland and Scottish Lowlands only.  Next Day orders placed after 2.00pm (or over a weekend/bank holiday) will be processed on the following working day.

UK orders in excess of 125kg are currently only available via our Local Delivery service or Click & Collect.

Local Delivery: We offer a local delivery service (with no maximum weight limits) to those customers who live in selected postcode areas within approximately 10 miles of our store.  For more information, and to find out if you live within our local delivery area please Click here for more details.

Click & Collect: Shopping at Animal Snack & Tack is now even easier.  Browse our website, order your items online and collect them from your Animal Snack & Tack Store.  Items will usually be ready for collection on the next working day.  Once your order has been processed you will receive an email with confirmation of your order details. Please print your order confirmation and bring it with you to the store for collection.

Delivery Descrepencies: Please contact us immediately (within 3 days of receipt of your order) if any item from your delivery is missing or damaged.  If the whole parcel is damaged on delivery please sign for it as 'Damaged' with the courier and let us know straight away.

EUROPEAN & WORLDWIDE DELIVERIES

Regrettably, Animal Snack & Tack do not currently offer deliveries outside of the UK.


RETURNS & YOUR RIGHT TO CANCEL

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel you must clearly inform us of your decision to cancel this contract, quoting your name and order reference number, either by email at info@snackandtack.co.uk or by post to Snack & Tack Ltd, Guildford Road, Runfold, Surrey, GU10 1PN. (To meet the cancellation deadline, it is sufficient for you to send your communication concerning your wish to cancel before the cancellation period has expired.)

Safety Products. Regrettably, we cannot offer exchange or refunds on safety products, including riding hats and body protectors, where the seal has been broken or the box/packet has been opened.

Effects of cancellation

Reimbursement

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.  We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

How to return your goods

You shall send back the goods, or hand them over to us, to Snack & Tack Ltd, Guildford Road, Runfold, Surrey, GU10 1PN, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

You will have to bear the direct cost of returning the goods. We recommend that you return them to us using a suitable courier offering a tracked service and take out sufficient insurance to cover the cost of the item being returned.  Please make sure that the item(s) is well packaged and you include a copy of your original invoice.

(If we have delivered bulk goods to you using our Local Delivery Service, you will also have to bear the direct cost of returning the goods to us or we will charge to collect the goods from you in accordance with our current rates which are no more that £25.00 per 50 items.)

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you need any more information please contact us at info@snackandtack.co.uk and we will be happy to assist.