Standard UK Delivery Charges*
Orders over £80 (& under 30kg) - Free
Orders under £80:
0 – 2kg - £2.95
2 – 15kg - £4.95
15 – 30kg - £7.60
Orders 30kg - 125kg - £7.60 per 30kg
(* Additional charges may apply for deliveries to Central London, Highlands, Islands, NI and for small orders under £20.)
Need more information about Standard Rates, Next Day, Local Deliveries, Click & Collect, International Deliveries and Returns? Here is the detail:
Animal Snack & Tack offer Free Delivery to Mainland England, Wales and the Lowlands of Scotland on any order over £80 in value and weighing less than 30kg. We also offer Free UK Delivery (including Northern Ireland, Channel Islands and Isle of Man) on any single order over £80 in value and weighing less than 2kg. (Free Delivery value is calculated on the net value of your order, after vouchers and discounts have been taken into account.)
All our deliveries are handled by Royal Mail, Parcelforce or locally by our own vehicles. All delivery charges are calculated individually for each order at the checkout, and all our couriers require a signature on receipt of each delivery.
If you place your order before 2pm Monday to Friday, we will endeavor to dispatch the same day and deliver within two to five working days. (Deliveries to Northern Ireland, Scilly Isles and some Scottish Islands may take a day longer.) Orders placed over weekends and bank holidays will be processed on the next working day.
We are happy to offer a Next Day Delivery service providing your order is received before 2pm. Next Day Delivery includes UK Mainland and Scottish Lowlands only. Orders placed over a weekend or bank holiday on a Next Day service will be processed on the following working day.
Orders in excess of 125kg are currently only available via our Local Delivery service or Click & Collect.
Local Delivery: We offer a local delivery service (with no maximum weight limits) to those customers who live in selected postcode areas within approximately 10 miles of our store. This service is free on single orders over £80 in value. For more information, and to find out if you live within our local delivery area please Click here for more details.
Click & Collect: Shopping at Animal Snack & Tack is now even easier. Browse our website, order your items online and collect them from your Animal Snack & Tack Store. Items will usually be ready for collection on the next working day. Once your order has been processed you will receive an email with confirmation of your order details. Please print your order confirmation and bring it with you to the store for collection.
EUROPEAN & WORLDWIDE DELIVERIES
Animal Snack & Tack offer competitive delivery rates to most countries. We can deliver up to 125kg within Europe and up to 2kg to the rest of the world. Charges are automatically calculated at the checkout once you have selected your Country. (Heavier deliveries are available and are quoted on an individual basis. Please call or email for further details.)
We want you to be happy with your online purchase from Animal Snack & Tack. You may cancel your order (or any part of it) at any stage before the products are dispatched. You may also return any item(s) to us within 14 days of receipt of your order (in their original packaging & unused) and we will exchange or refund them. (We reserve the right to retain the cost of the outward carriage).
Unfortunately we cannot offer exchange or refunds on safely products including riding hats and body protectors.
CHRISTMAS EXCHANGES: In addition to our standard Returns Policy any item, (excluding safety products, animal feed & supplements), purchased as a gift between 7th November and 24th December may also be exchanged at any time until the 11th January 2014. (To qualify, exchanges must be received by us on or before 11th January 2014 and be in their original packaging and unused.)
Please notify us by telephone or email before returning any items, and ensure that you have enclosed your original packing slip. You are responsible for the cost of returning the item to Animal Snack & Tack. You may deliver the item by hand to our store, or arrange for it to be delivered back to us (at your own cost) via Royal Mail or a suitable courier. Please make sure that it is well packaged and we recommend that you take out sufficient insurance to cover the cost of the item being returned. (We cannot be held liable for any lost or damaged items being returned to us).
Please return all items to:
Animal Snack & Tack
Surrey. GU10 1PN
Our policy on cancellations, refunds and returns does not affect your legal rights.
For more information about returns please email us at firstname.lastname@example.org or call us on 01252 781433.
PAYMENT & SECURITY
All debit and credit card transactions are processed via the Sage Pay Gateway which complies with all the bank initiated fraud checks including: AVS, CV2 and 3D Secure (Verified by Visa and MasterCard SecureCode).
Our relationship with Sage Pay is part of our ongoing commitment to ensure that our customers feel safe at all times when shopping with us.
All transaction information passed between you and Sage Pay’s system is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to you from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage
Once on Sage Pay’s systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Both our system and Sage Pay’s systems are scanned regularly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation. View Sage Pay’s PCI DSS certificate
Links to Banks
Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Sage Pay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by; chemical plants, airports, police stations, prisons and other facilities where security is paramount. No one can enter or leave the building without a valid security pass.
All employees at Sage Pay are Criminal Records Bureau (CRB) checked prior to employment and no unauthorized individual has access to or is able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). All transaction information and customer card information is secure even from our own employees.